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SHIPPING & DELIVERY

Shipping Policy

We process and dispatch all orders within 12–24 hours of confirmation.
Fresh produce is packed carefully to maintain quality during transit.
Delivery timelines may vary based on your location, typically 1–4 business days.

Once shipped, you will receive a tracking ID to monitor your order in real time.
We work with reliable delivery partners to ensure your products reach you fresh, safe, and on time.

If there are any delays or issues, our support team is always ready to help.

Return & Exchange Policy

At SPCube Farms, we focus on delivering fresh and high-quality products every time.
Since we deal with perishable goods, returns and exchanges are handled with special care.

✅ Eligible for Return/Exchange

You can request a return or exchange only if:

  • The product arrives damaged, spoiled, or incorrect

  • You share photos/videos of the issue within 12 hours of delivery

Once verified, we will issue either:

  • A replacement, or

  • A refund/credit, based on your preference

❌ Not Eligible

We do not accept returns/exchanges for:

  • Products damaged after delivery

  • Items returned without proof of issue

  • Requests made after 12 hours

🧾 Process

  1. Contact us through phone/WhatsApp/email within 24 hours

  2. Submit photos/videos of the damaged or incorrect item

  3. Our team will verify and arrange replacement or refund

We value customer satisfaction and will always try to resolve issues quickly and fairly.

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